TERMS AND CONDITIONS OF SALE

Alieenor – Aliénor Dervanian

Last updated: 9 November 2026

ARTICLE 1 – SELLER INFORMATION

These Terms and Conditions of Sale (hereinafter referred to as the “Terms and Conditions”) govern the sale of services and gift cards offered on the website https://alieenor.fr.

The services are provided by:

Aliénor Dervanian

Sole Trader (Entreprise Individuelle – EI) – Micro-entrepreneur

Trading name: Alieenor

SIRET: 893 227 967 00013

EU VAT Number: FR34893227967

Email address: contact@alieenor.fr

Hereinafter referred to as the “Service Provider”.

ARTICLE 2 – PURPOSE AND SCOPE

These Terms and Conditions define the terms under which the Service Provider offers and delivers makeup consultations, personalised guidance, self-makeup lessons and professional makeup services.

They apply to all orders and bookings placed by individual customers through the website or by any other means of communication agreed upon by the parties.

By placing an order, the customer acknowledges that they have read and accepted these Terms and Conditions.

These Terms and Conditions are available at all times on the website.

ARTICLE 3 – DESCRIPTION OF SERVICES

The services offered may include, in particular:

3.1. Makeup Consultations

  • Personalised makeup consultations, particularly focusing on natural contrast, harmony and makeup intensity.

  • One-to-one consultations via video call.

  • Personalised advice and summary materials, depending on the selected service.

3.2. Self-Makeup Lessons

One-to-one lessons designed to help customers learn or improve their makeup techniques, tailored to their individual needs and expectations.

After the service has been purchased, the Service Provider will contact the customer to agree on the practical arrangements, including the date, location and organisation of the lesson.

3.3. Professional Makeup Services

Makeup services provided for private events, weddings, photo shoots, audiovisual productions, fashion shows and professional events.

These services may be subject to a personalised quotation specifying the terms of the service, fees and any additional costs.

The features, content, duration and arrangements of each service are specified on the relevant pages of the website or in the quotation provided to the customer.

The Service Provider reserves the right to modify or update the services offered, without affecting orders that have already been confirmed.

ARTICLE 4 – PRICING

The prices of the services are stated in euros, inclusive of all applicable taxes (VAT included), on the website or in the quotation provided to the customer.

Any additional costs, including travel expenses for in-person services, will be communicated to the customer before the order is confirmed.

The Service Provider applies the prices in force at the time the order is placed.

Any additional service not initially included must be agreed upon by both parties in advance.

ARTICLE 5 – ORDERS AND BOOKINGS

5.1. Online Bookings

Certain services can be booked directly online using the booking tool available through the website.

The customer selects the service, chooses an available time slot and proceeds with payment where required.

The booking is considered final once the order has been confirmed and, where applicable, payment has been successfully processed.

A confirmation email is sent to the customer.

5.2. Purchase of a Self-Makeup Lesson

The self-makeup lesson is purchased directly online.

Once payment has been confirmed, the Service Provider will contact the customer by email to organise the session and agree on the practical arrangements.

The purchase does not guarantee a specific date until one has been agreed upon by both parties.

5.3. Services Subject to a Quotation

Professional makeup services may require a quotation to be issued in advance.

The order is considered accepted once the customer has provided written approval of the quotation and, where applicable, paid the deposit specified therein.

ARTICLE 6 – PAYMENT TERMS

Payment for services booked or purchased online must be made using the payment methods offered at the time of purchase, including payment by bank card through the secure payment solution provided.

For services subject to a quotation, payment terms are specified in the quotation.

Payment for the service is due in accordance with the terms stated at the time of purchase or in the quotation.

In the event of non-payment, the Service Provider reserves the right to suspend or refuse to provide the service.

An invoice or proof of payment will be provided to the customer in accordance with the applicable procedures.

ARTICLE 7 – CANCELLATION AND RESCHEDULING OF APPOINTMENTS

The customer may request to cancel or reschedule an appointment free of charge up to 48 hours before the scheduled appointment time.

Any such request must be sent by email to the Service Provider or submitted through the contact method indicated at the time of booking.

If a rescheduling request is made within this period, a new appointment time will be offered, subject to the Service Provider’s availability.

In the event of cancellation or a request to reschedule less than 48 hours before the appointment:

  • The appointment will be considered a late cancellation.

  • Any amounts already paid will not be refunded, except where otherwise required by law or in exceptional circumstances accepted by the Service Provider.

  • If the service has not yet been paid for, the full service fee may remain payable.

If the customer fails to attend the appointment without prior notice, the appointment will be considered a late cancellation.

Cancellation by the Service Provider

If the Service Provider is unable to provide the service, the customer will be informed as soon as reasonably possible.

An alternative appointment will be offered. If the customer does not wish to reschedule, any amounts paid for the service will be refunded in full.

These provisions do not affect the customer’s statutory right of withdrawal as set out in Article 8.

ARTICLE 8 – RIGHT OF WITHDRAWAL

In accordance with Articles L221-18 et seq. of the French Consumer Code (Code de la consommation), individual customers entering into a distance contract are generally entitled to a period of fourteen calendar days in which to exercise their right of withdrawal, without having to provide a reason.

For service contracts, this period begins on the date the contract is concluded.

The right of withdrawal may be exercised by sending an unequivocal statement expressing the customer’s intention to withdraw from the contract, by post or by email to the Service Provider’s contact address.

A standard withdrawal form is provided in the appendix to these Terms and Conditions.

Commencement of the Service Before the End of the Withdrawal Period

If the customer wishes the service to begin before the end of the statutory withdrawal period, they must expressly request this.

In such cases, if the customer subsequently exercises their right of withdrawal after the service has commenced, they may be required to pay an amount proportionate to the service already provided, in accordance with applicable regulations.

Where the service has been fully performed before the end of the withdrawal period, the right of withdrawal may only be lost if the customer has previously given their express consent to the immediate performance of the service and expressly acknowledged that they would lose their right of withdrawal once the contract had been fully performed.

The statutory exceptions to the right of withdrawal remain applicable.

Refunds

Where the right of withdrawal is validly exercised, the Service Provider will issue a refund within the statutory time limits, using the same payment method as that used for the original transaction, unless the customer expressly agrees to another method.

ARTICLE 9 – GIFT CARD TERMS AND CONDITIONS

9.1. Purchase

Alieenor gift cards can be purchased directly through the website, according to the options and prices offered.

Payment is made online using the secure payment solution provided at the time of purchase.

Once payment has been confirmed, the customer will receive their gift card electronically, together with the information required to redeem it.

9.2. Validity Period

Gift cards are valid for a period of 12 months from their date of issue.

The expiry date is indicated on the gift card.

After this date, the gift card can no longer be redeemed, unless an exceptional extension is agreed to by the Service Provider.

It is the recipient’s responsibility to contact the Service Provider sufficiently in advance to arrange their booking before the gift card expires.

9.3. Redemption

Each gift card entitles the recipient to the service or package specified on the card.

To redeem a gift card, the recipient must:

  1. Visit the dedicated gift card redemption page.

  2. Select the service corresponding to their gift card.

  3. Submit a booking request, entering the personal code provided on the card.

  4. Wait for confirmation from the Service Provider following verification of the gift card’s validity.

Bookings are subject to the Service Provider’s availability.

The personal gift code must be provided in order to benefit from the gifted service.

9.4. Specific Conditions

Gift cards:

  • May only be redeemed within their validity period.

  • Cannot be used for a service other than the one specified on the card, unless prior approval is obtained from the Service Provider.

  • Cannot be exchanged for cash, except where required by law.

  • Cannot be exchanged for their monetary value at the recipient’s request, except where a statutory right applies.

In the event of loss or disclosure of the personal gift code, the recipient must contact the Service Provider. A replacement may be considered following verification of the original purchase and confirmation that the gift card has not already been redeemed.

9.5. Cancellation and Rescheduling of Appointments Booked Using a Gift Card

The same cancellation and rescheduling conditions set out in Article 7 apply to appointments booked using a gift card.

In the event of a late cancellation or an unjustified failure to attend, the gift card may be considered redeemed.

9.6. Right of Withdrawal Applicable to Gift Cards

For gift cards purchased remotely, the statutory fourteen-day right of withdrawal generally applies from the date the contract is concluded, subject to statutory exceptions.

Exercising this right results in the cancellation of the order and a refund of the amount paid, in accordance with the applicable legal requirements.

The mere electronic issue or receipt of a gift card does not, in itself, constitute a waiver of the right of withdrawal.

ARTICLE 10 – CUSTOMER OBLIGATIONS

The customer agrees to provide accurate and complete information when placing an order or making a booking.

The customer also agrees to respect the agreed appointment times and to inform the Service Provider in the event of any difficulty or inability to attend.

For remote services, the customer must have suitable equipment and a sufficient internet connection to ensure that the video consultation can take place properly.

For in-person services, the customer agrees to provide all information necessary for the organisation of the service.

ARTICLE 11 – SERVICE PROVIDER OBLIGATIONS

The Service Provider undertakes to use the necessary means to ensure the proper delivery of the services ordered.

The advice provided is personalised and based on the information and needs communicated by the customer.

The Service Provider is subject to an obligation of means (obligation de moyens) and not an obligation to achieve a specific result.

Makeup recommendations are provided for aesthetic purposes only and do not constitute medical or dermatological advice.

ARTICLE 12 – LIABILITY

The Service Provider cannot be held liable for the improper use of the advice provided or for any incorrect interpretation of the recommendations by the customer.

The customer remains responsible for choosing and using the cosmetic products they apply to their skin.

The customer is responsible for informing the Service Provider of any known allergies, sensitivities or contraindications before the service takes place.

The Service Provider shall not be held liable for any failure or improper performance resulting from the customer’s actions, the actions of a third party or an event of force majeure.

This provision does not limit any rights granted to consumers under applicable law.

ARTICLE 13 – INTELLECTUAL PROPERTY

Any materials, documents, summary sheets, illustrations, photographs and educational content provided as part of the services remain the intellectual property of the Service Provider, unless otherwise stated.

They are intended for strictly personal use.

Any reproduction, distribution, commercialisation or exploitation, in whole or in part, without the prior written authorisation of the Service Provider is prohibited.

ARTICLE 14 – PERSONAL DATA

Personal data collected when placing orders, making bookings or communicating with the Service Provider is used for the purposes of managing services, customer follow-up and fulfilling administrative and accounting obligations.

The processing of personal data is detailed in the Privacy Policy available on the website.

Customers are entitled to the rights provided under applicable personal data protection regulations.

ARTICLE 15 – COMPLAINTS AND CONSUMER MEDIATION

For any questions or complaints relating to a service or an order, the customer may contact the Service Provider using the email address specified in Article 1.

If a dispute cannot be resolved amicably, the consumer may refer the matter free of charge to a consumer mediator (médiateur de la consommation), in accordance with the provisions of the French Consumer Code.

ARTICLE 16 – FORCE MAJEURE

Neither party shall be held liable for any failure to fulfil its obligations resulting from an event constituting force majeure within the meaning of Article 1218 of the French Civil Code (Code civil).

The affected party shall inform the other party as soon as reasonably possible.

Where possible, the parties shall agree on arrangements for rescheduling or cancelling the service.

ARTICLE 17 – GOVERNING LAW AND DISPUTES

These Terms and Conditions are governed by French law.

In the event of a dispute, the parties shall first seek to reach an amicable resolution.

If no amicable resolution can be reached, the dispute may be brought before the competent courts in accordance with the applicable legal rules.

APPENDIX – STANDARD WITHDRAWAL FORM

To be completed and sent only if you wish to exercise your right of withdrawal under the conditions provided by law.

To:

Aliénor Dervanian – Alieenor

Email: contact@alieenor.fr

I hereby notify you of my withdrawal from the contract relating to the following service or gift card:

Order date:

Customer’s full name:

Customer’s address:

Email address used for the order:

Service or gift card concerned:

Date:

Signature (only if this form is submitted on paper):

In the event of any discrepancy between the French and English versions, the French version shall prevail.